• Cash bookings: All cash bookings must be paid by end of journey.
  • Invoicing: All invoices to be paid with-in 14 days of notice: for return journeys from ports and airports invoicing to be paid with-in seven days of return date.
  • Cancellations: A minimum of 3 hours’ notice must be given before the period of hire or there will be a 30% cancellation charge incurred.
  • Bookings: May be subject to waiting time and parking charges, such waiting charges are separate from pre-booked waiting charges.
  • Dogs: It is company policy that only guide dogs are taken in our vehicles.
  • Sub-contracted vehicles: Whilst we shall always endeavour to send our own vehicles, there will be occasions when we use sub-contracted vehicles from a registered company.
  • Delays & circumstances beyond our control: Whilst we will always endeavour to be punctual, the company does not accept responsibility for the above.
  • Journeys:
    • If there are any changes or increase in mileage from the original booking, charges will be made accordingly.
    • For journeys between 23:30 hrs and 06:30 hrs our drivers will be unable to work the night before and therefor any subsequent daytime driving will have to be curtailed, this will accrue a surcharge.
  • Vehicles: All vehicles are fully insured, and are registered with the East Dorset Licencing office.
  • Drivers: All drivers are registered with the East Dorset Licencing office, and are fully insured and CRB checked.
  • Car damage: If any damage is caused to our vehicles by the customer, the customer will be invoiced for the damage repair.
  • Property is carried at customers own risk and is not subject to insurance cover.
  • Lost property: If any items are left in our cars, we will make every effort to contact you or comply with legislation and pass lost property to the East Dorset Licencing Officer.
  • Festive period surcharges: Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day are subject to a 50% surcharge.
  • Confidentiality: All emails, telephone conversations, customer details and communications are subject to the strictest confidentiality, and will not be passed on to any third partie(s).
  • None of the above affect the customers Statutory Rights.